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Do you have a water leak?

A water tap with a single droplet falling.

If you do not feel confident with addressing the leaks yourself, please contact a professional. 

Here are a few tips and tricks you can try to help address your leak!

A water leak is defined as a detectable flow of water (sometimes as small as one gallon per hour) that has continued for a 24-hour period.

Below are the steps you should use to help find your leak!

Step 1: Determine whether the leak is inside or outside.

Mountain Regional Water’s Eye On Water software cannot detect if your leak is inside or outside of your home. To assist you in making this determination, you will need to turn off the shut-off valve on your home’s main water supply pipe. This is either located in a basement or a utility room where the water pipe enters the home. After 24 hours, your Eye On Water app will update and you can see if your usage changed. If it has changed, then you know your leak is inside, if it has NOT changed then your leak is outside. If your leak is inside, go to Step 2. If your leak is outside, go to Step 3.

Step 2: If you have determined your LEAK IS INSIDE your home, you can do some basic tests on your own before calling the professionals. We recommend checking the following items that are connected to your indoor water source:

  • Toilets/bidets – Toilets are the most common source of an indoor leak. If your toilet has condensation on the outside of the tank, this is a good indication your toilet is running. You can also perform a toilet leak test. Many times the toilet’s flapper (a rubber stopper that prevents water from entering the bowl until you flush the toilet) can become brittle over time, allowing water to trickle from the tank into the bowl. See the short 30 second YouTube video below for instruction on how to perform the test. If you find your toilet has a leak and you are handy with do-it-yourself projects, you can probably replace the flapper yourself. If not, call a plumber.
  • Water softeners/air conditioning systems/humidifiers.-Make sure they are hooked up and operating properly. Check for any error warnings on the system, continuous flushing or running water. If you find any puddles, turn off the water supply to the system and call a plumber.
  • Kitchen appliances and bathroom fixtures- Sometimes a leaking appliance or bathroom fixture can be obvious, leaving a puddle of water on the floor at or near the item. Other times the leak is small and may stay hidden under or behind the appliance/fixture or in a cabinet. Make sure to do a thorough check in and around all your kitchen appliances and bathroom fixtures. If you find any puddles, turn off the water supply to the appliance or fixture and call a plumber.
  • Hose bibs – Water usually leaks from the spout and is easily detectable, however it may also be leaking from a handle or loose fitting. You may need to tighten the loose fitting or replace a part(s) if the leak persists.
  • Anything with an autofill/float – These items can potentially get stuck in a cycle and not shut down properly.

Step 3: If you have determined your LEAK IS OUTSIDE your home, here are some things you can do.

Inspect the Yard

Not all leaks are coming from inside—in fact, it’s rather common to experience outdoor water leaks. By evaluating your yard’s condition, you may be able to determine the source of your leak. For example, a grass patch or plants that are greener and growing significantly faster than in other areas may indicate that a buried water line is leaking.

While a nice lush, green lawn is the dream, a patch significantly greener than the rest of the yard may mean trouble. If the leak is large, you may even notice water puddles accumulating or soggy areas. 

If you feel that the leak is on your irrigation line, you can determine this by shutting off your irrigation at the valve. After 24 hours, your Eye On Water app will update and you can see if your usage changed. If it has changed, then you know your leak is outside, if it has NOT changed then your leak is most likely inside.

Water Features

We recommend checking anything outside your home that has an autofill or a float. Sometimes an autofill or float can get stuck in a cycle and not shut off completely, which triggers a leak to be detected because of constant water usage.

Some water features that could potentially have an autofill or float are:

  • Swimming Pools/Spas/Hot Tubs
  • Ponds/Fountains/Waterfalls/Lazy Rivers

If this is the case, you may need to adjust your autofill or float to correct this.

If you have completed all of the steps above and still have a water leak, it may be best to seek help from a professional.


**Customer is responsible for monitoring and addressing leaks at their property.**